Online Network / Server / Computer Tech Support

Don't wait for technicians to arrive onsite

Online support is quicker and less expensive

Reduce your support cost by 50%

Most issue can be resolved remotely* 

For Network / Server / Computer Tech Support Call us:

570-267-4671

or visit us online for remote support:
 http://www.internetinnovationsgroup.com/remote-support/

 

Via Remote Support our clients get a:

  • Quicker response time

  • Quicker Resolution

  • A break on billable time...

... by being offsite, our techs can typically perform other billable work, instead of charging for virus scans wait times and other long installations, waiting on reboots, downtime associated with travel time, and other overhead cost.

On average we charge 50% or less when performing remote support versus onsite support for identical support requests.

 

Keep your staff happy and your business running smoothly

 

90% of the technical support calls we get can be resolved remotely.

Most common Network issues

we resolve online: 

  1. Slow Internet

  2. Network access issues

  3. Firewall and Security configuration

  4. Wireless configuration

  5. VLAN setup

  6. DHCP configuration

  7. Router configuration

and much more

Most common Server issues

we resolve online:

  1. Online and Onsite Network File Backups

  2. System Imaging and Recovery configuration

  3. Enterprise Virus / Spyware / Adware Protection

  4. Microsoft Windows Server configuration and fine tuning (User, Security, Shared Files, Application Sharing, Remote Access, and more)

  5. Microsoft Network and Internet Services Configuration (DHCP, DNS, IIS)

  6. Microsoft Servers Solution Configuration (SQL, Virtualizations)

and much more

 

Most common Desktop issues

we resolve online:

  1. Slow computer clean-up and troubleshooting

  2. Virus / Spyware / Adware removal and protection

  3. New computer configuration

  4. Email / Outlook troubleshooting

  5. Software installation and troubleshooting

  6. Desktop online and onsite backup configuration

  7. User and administrator training

and much more

“We are extremely satisfied with Internet Innovations Group’s support for remote access; server issues, pc’s in the office, website development and setting up ‘the environment’ for our sales department.”...

 

..."Also the Internet Innovations Group is willing to teach individuals in the office how to fix some of the minor issues with our computers and server. Everyone is pleasant and eager to help in any way to help our office operation run more smoothly.”

 — Aboveground Tank Inspection Company

 

 

* For hardware installations and other tasks requiring onsite support we will dispatch a qualified local technician.

 

Windows Server Tech Support

windows-server-logo.png

Microsoft Windows Server is one of the most popular business operating systems for:

  1. Centralized Network Security

  2. File Sharing

  3. Print Sharing

  4. Remote Access

  5. Virtualization

  6. Website and Web App Hosting

  7. Network Services such as DHCP and DNS

Microsoft Windows Server Versions we support:

  • Windows Server 2019

  • Windows Server 2016

  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows Server 2008 R2

  • Windows Server 2008

  • Windows Server 2003

For Network / Server / Computer Tech Support Call us:

570-267-4671

or visit us online for remote support:
 http://www.internetinnovationsgroup.com/remote-support/

 

Need Help?? Call us

Our experienced IT professionals can provide expertise for your server, including but not limited to:

  • Network Architecture

  • Configuration Planning

  • Project Management for deployment

  • Configuration and implementation

  • Support

  • Training

  • Documentation

Immediate Remote Support* 

Remote Support allows us to reduce your cost and allows to respond quicker, most of the time within minutes of you initial call.

Keep your staff happy and your business running smoothly 

90% of the technical support calls we get can be resolved remotely.

Get US based support within minutes!

Most common Network issues: 

  1. Slow Internet

  2. Network access issues

  3. Firewall and Security configuration

  4. Wireless configuration

  5. VLAN setup

  6. DHCP configuration

  7. Router configuration

and much more

Most common Server issues:

  1. Windows Update caused server issues.

  2. Online and Onsite Network File Backups

  3. System Imaging and Recovery configuration

  4. Enterprise Virus / Spyware / Adware Protection

  5. Microsoft Windows Server configuration and fine tuning (User, Security, Shared Files, Application Sharing, Remote Access, and more)

  6. Microsoft Network and Internet Services Configuration (DHCP, DNS, IIS)

  7. Microsoft Servers Solution Configuration (SQL, Virtualization)

and much more

 

Most common Desktop issues:

  1. Windows Update caused desktop issues.

  2. Slow computer clean-up and troubleshooting

  3. Virus / Spyware / Adware removal and protection

  4. New computer configuration

  5. Email / Outlook troubleshooting

  6. Software installation and troubleshooting

  7. Desktop online and onsite backup configuration

  8. User and administrator training

and much more

“We are extremely satisfied with Internet Innovations Group’s support for remote access; server issues, pc’s in the office, website development and setting up ‘the environment’ for our sales department.”...

 

We highly recommend the services provided by Internet Innovations Group. Jorge understanding the needs and budget restraints of the small business community and provides services that help small businesses focus on their product or service.

The services provided by Jorge keep our systems running so we can focus on serving our clients without interruption. 

 

* For hardware installations and other tasks requiring onsite support we will dispatch a qualified local technician.

 

Virus / Spyware / Adware Protection Setup

Virus / Spyware / Adware Removal

Virus / Spyware / Adware Removal

We can save you $125 per computer

  • Save over 63% on virus / spyware / Adware removal*. 
  • Includes system inspection
  • Includes clean-up**
  • Includes protection installation***

 

For Virus / Spyware / Adware Removal Call us:

570-267-4671

or visit us online for remote support:
 http://www.internetinnovationsgroup.com/remote-support/

Virus / Spyware / Adware Removal

Virus / Spyware / Adware Removal

$74.25 Per Computer ****

Minimum 5 Computers. $99 per computer if less than 5. 

Perfect for small business networks. 

Online.  Our technicians will service your computer via the Web. 

“Over the years we have always been extremely happy with the prompt and professional service we have received from Internet Innovations Group. Their patience, support and knowledge in solving our eclectic variety of IT issues has served us well.” 
— Country Club 

* Compare to Best Buy's Geek Squad

As per their website, as of 02/23/2015, their costs for equivalent services are $199.99 per computer for Virus and Spyware Removal.  

Our services are 63% less at $74.25.

Compare to Staples' Geek Squad

As per their website, as of 02/23/2015, their costs for equivalent services are $149.99 per computer for Virus and Spyware Removal.  

Our services are over 50% less at $74.25.

** This cost is for virus clean-up (ie. removal), it does not account for additional time that may be required to restore files or operating systems or application re-installation.  Most of the time this is not required.

*** Does not include virus protection software cost.  Typically $24.95 /yr /user for MalwareBytes Anti-malware Premium.

**** This is for a single support instance.  For best results, client can turn this into a quarterly, semi-annual, or annual virus protection agreement.