TECHNICAL BLOG

The Internet Innovations Group website blog is a collection of management or technical insight gained from daily consulting or support calls with our clients.  The content of this blog is directed by our client's request for help, so we presume that what one client needs, most likely others will as well.  Via this free technology diary we will inherently share what should be valuable and timely information to our client base at large.

Blog
Turn off Kaspersky Data Collection
Turn off Kaspersky Data Collection

Given recent concerns of data collection by software companies, including Kaspersky, I usually turn of the Kaspersky Security Network (KSN) service in corresponding installations. Here are the steps for disabling Kaspersky Security Network (KSN) in Kaspersky Small Office Security. The same feature can be found in other versions of the software and accessed in a similar fashion.

Bluehost Email and IMAP not connecting
Bluehost Email and IMAP not connecting

Over the last couple of days you may have experienced a connection error whereby Outlook is not able to connect to your BlueHost email services to download emails or synchronize your IMAP folders.  This is due to BlueHost's implementation of SHA2 256 encryption for their SSL connections.

Turn Off Xfinity Hotspot
Turn Off Xfinity Hotspot

Comcast has taken it upon themselves to quietly turn on the WIFI on your Comcast modems to serve as a Xfinity Public Hot Spot.  So with the above in mind, you may want to turn off your Xfinity Hot Spot.  Here are the steps

Turn Off Automatic Windows Updates in Windows 7 and Windows 8.1
Turn Off Automatic Windows Updates in Windows 7 and Windows 8.1

Historically, and specially now with Microsoft's Windows 10 intrusive upgrade, Automatic Windows Updates have caused many of my clients significant downtime and technical support hours.  This article provides the steps to disable Automatic Windows Updates in Windows 7 and Windows 8.1

ECONNREFUSED when accessing Netgear ReadyNAS with FileZilla
ECONNREFUSED when accessing Netgear ReadyNAS with FileZilla

Solution to getting the "connection attempt failed with 'ECONNREFUSED - Connection refused by server'" when attempting to connect to a Netgear ReadyNAS device using FileZilla.

Kaspersky Small Office Security 4 blocks GoToAssist interaction
Kaspersky Small Office Security 4 blocks GoToAssist interaction

Given the proliferation of Kaspersky and Citrix GoToAssist, it is likely that remote support technicians, have encountered a situation whereby once Kaspersky is installed you are unable to interact with its interface, remotely.

Caution: Malware Email - Sertec LLC
Caution: Malware Email - Sertec LLC

Do not open fake email Invoice from Sertec LLC, it is Malware!!!

Employee and Computer Monitoring
Employee and Computer Monitoring

The software I typically recommend for clients who want to be able to see the screen activity is SpectorSoft software, specifically SpectorPro.

Application has failed to start because Outlook OUTLLIB.dll was not found
Application has failed to start because Outlook OUTLLIB.dll was not found

Hot off the presses, I already had clients call me for support on this.  Malwarebytes released an update that identifies OUTLLIB.dll as malware and quarantines it.  This causes outlook to not start

Organize Your Outlook Email
Organize Your Outlook Email

Excellent article and video, "Tame Your Outlook Inbox with Subfolders, Rules and Filters" by Bob Fisser, that provides exactly the steps to organize your Outlook email